Harness the power of AI to prepare for meaningful, results-driven customer interactions.
Dan Adams, President, The AIM Institute
In a previous post, I discussed how AI tools can supercharge your sales strategy. One of the best areas to apply these tools are when sales professionals like you prepare for customer interactions, which can open doors to deeper, more meaningful conversations. Research shows utilizing AI to prep for customer visits not only delivers a huge impact on sales success but also represents a significant area for improvement among many sales teams. Below, we’ll explore how AI can elevate preparation strategies, driving richer, more productive dialogues that foster stronger relationships and better outcomes.
Imagine the following takes place on your next visit to a strategic account:
- While waiting in the customer’s lobby, you do a final check for any late-breaking news about this company.
- You begin by asking your contact if their new acquisition will affect her work in any way. Your contact is clearly impressed you’re aware of this acquisition.
- Your contact mentions a project she’s struggling with, and you ask intelligent, empathetic questions. She feels truly “listened to.”
- Your contact goes deeper into technical details. At first, she’s hesitant to do so, but soon realizes you understand all their specialized terminology.
- She mentions an obscure process step and is surprised you thoroughly understand this too. Clearly, you’ve done your homework.
- Near the end of the conversation, you recap two problems you’ve heard that she needs help addressing. She confirms you’ve “nailed it.”
- You suggest next steps and she eagerly agrees. As you leave, she thinks, “Now there’s a sales professional I’ve got time for!”
Continue reading “Revolutionize Customer Conversations with AI” →
