What can the experience of 9/11 teach us about helping our customers through the pandemic? We ask SAMA’s own Chris Jensen – who, on the morning of Sept. 11, was a sector head for the global leader DHL.
Listen to this episode of The SAMA Podcast here.
- Break & Glue: The art of capturing complex mega-strategic accounts in CRM to get the most from account planning tools - October 14, 2021
- Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world - September 13, 2021
- The Future of SAM – Revisited - August 24, 2021