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Tag: customer co-discovery

Strategic account management process

Creating joint solutions: What the best do differently (Part 2)

By Phil Styrlund and James Robertson

In the first post in this series, we examined how market disruption, changing buyer behaviors and other factors are rendering traditional sources of growth – like internal research and development of products and services, pricing, and branding – inadequate. To grow profitably in today’s business market, companies have no choice but to engage with their customers and partners to co-create new sources of value by deepening insights, aligning goals, developing joint solutions, leveraging mutual capabilities and executing together.

That was the what. Now let’s move on to the how. 

Continue reading “Creating joint solutions: What the best do differently (Part 2)” →
June 3, 2019October 9, 2019customer co-discovery, Customer knowledge, Customer orientationLeave a comment

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